7820.portal.athenahealth.comPatient Portal

Dial 911 in the case of a medical emergency Error!!! This site is not configured Website privacy Note: Patients are solely responsible for maintaining the privacy and security of all information printed from the . X close X Close Closethat is not supported on the .your browser before signing in. Ok Warning: Do not download this file if you are using a public computer. Download Cancel Your message is being sent. Please wait while we initiate a call to you... You should receive a call within 60 seconds. Status: When prompted, please supply the following verification code using your telephone key pad: # Cancel Thank you for submitting this form. You may print this page for your records or return to see all forms. Close Are you sure that you wish to clear this form? Clear the Form Don’t Clear the Form For your safety and security, your session is about to be logged off due to inactivity. Please click OK to continue your session. OK Below you will find answers to commonly asked questions concerning the website. For technical issues with this website during normal business hours, please contact our office. What is the ? What is the ? Who can use the ? Security How secure is the ? What if my password is stolen? What if I forget my password? How do I change my Test Results PIN? What if I’m unable to access the ? How do I sign out? Signing Up What do I need to access the ? How do I register for the ? How do I sign in to the ? I have a PIN instead of a password. How do I sign in to the ? What is a family access account? How do I create a family access account? How do I sign in to my family access account? I share an email address with a family member. Can we create separate accounts using the same email address? How do I invite a family member to access my information? My Profile How do I edit my profile information? How do I edit how my contact preferences for different types of notifications? How do I view my insurance information? Appointments How do I reschedule an appointment? How do I request an appointment? How do I view upcoming appointments? Where can I fill out medical forms before my appointment? Why doesn’t anything happen when I click on a medical form? How do I view past appointments? Messages Note: The availability of this feature is at the discretion of your practice. How do I ask my provider a question? How soon can I expect a response from my provider? How do I view messages and/or responses from my provider? Why can’t I delete my sent and archived messages? Billing Note: The availability of this feature is at the discretion of your practice. How do I view my account balance? How do I view my payment history? How do I view my account statements? How do I manage my saved credit and debit cards? Why doesn’t anything happen when I click "View Detail" or "View Receipt?" My Health Why can’t I view my test results? What is the ? What is the ? The is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice’s discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. top Who can use the ? Any active patient over the age of 13 is eligible to register for and use the . If you are authorized, a family access account can be created that will allow you to access selected family members’ health information. top Security How secure is the ? All communications between you and your provider’s office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal. top What if my password is stolen? Change your password immediately by completing one of the following options: Sign in to the , go to Security Settings , and reset your password. Click Forgot your password on the sign-in page and enter your email address to request a password reset email. Contact your provider’s office and request a password reset email. top What if I forget my password? On the sign-in page, click Forgot your password and enter your email address to request a password reset email. top How do I change my Test Results PIN? Your test results PIN is required to retrieve your test results over the phone. You may ask the office to reset your PIN, or you may follow these steps: Click the My Profile tab. Select Test Results PIN . Type in your new PIN. Click the Save button. top What if I’m unable to access the ? Please contact your provider’s office to register or to verify your information. top How do I sign out? Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost. Note: Do not use a public computer to access your health information. top Signing Up What do I need to access the ? An email address Access to a computer and the internet top How do I register for the ? To register for the , click the Sign up today link on the sign-in page, then enter your information. top How do I sign in to the ? To sign in to the , enter your email address and password on the sign-in page, then click the Sign in button. top I have a PIN instead of a password. How do I sign in to the ? We have made our sign-in process easier. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. To do this, you must create a password for your account by clicking the Use your PIN to create a password link on the sign-in page, and following the instructions. This is a one-time only change; going forward you will simply need to enter your email address and password to sign in. top What is a family access account? A family access account allows you to access multiple patients’ information using one account. If you are a patient at the practice, you can also view your own information using the same account. Your access level to each patient is managed by the patient or by the practice. You may be given either full access to the patient health record, or billing-only access, which is limited to the billing section of the . top How do I create a family access account? There are a few ways to create a family access account. First, the patient or the practice can send you an email invitation to access the patient’s information. Or, if you already have a portal account, and the patient has consented for you to view their information, you can follow the steps below: Click the My Profile tab. Select the Family Access page. Click the Add Patient button. Follow the instructions to add the patient’s information to your existing portal account. If you do not already have a portal account, you can follow the steps below: Click the Sign up today link on the sign-in page. Under "Who will use this account?" select Patient’s family member. Follow the instructions to create an account. top How do I sign in to my family access account? Sign in using your email address and password. If you have access to multiple patients’ information, you will be able to choose which patient’s information to view using the menu at the top-left corner of the screen. top I share an email address with a family member. Can we create separate accounts using the same email address? Family members cannot...